UC Engineer Tool Kit

This UC engineer toolkit is a collection of workflows in Orcamate that make many of the common activities easier such as:

  • Quickly checking the Health of UC systems
  • Downloading logs to send to TAC without using RTMT
  • Checking for EOL devices
  • Ad-hoc CDR/CMR analysis during troubleshooting
  • Looping dial plan tracing

UC Status Page

This allows for quick and easy access to UC systems to check common things like alerts, trunk status, dbreplication, etc

UC Alerts

Trunk Status

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DB replication status

Devices and Device Pools

We also wanted an easy way to see device registration status or if a device had registration problems

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We are constantly adding new features to UC status page and have the following on our road map

  • Call tracing including geo-ip for expressway calls
  • Customer facing Status page with simple traffic light status
  • Incorporating Testmate Prattler logic for DNS and certificate testing
  • Moving Jabber PRT upload from Testmate into the UC Engineer toolkit and add automate log analysis
  • Jabber web SDK proxy

As part of the UC engineer toolkit we also can check EOX status of devices in an easy way

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It provides a simple report of the various devices registered to CUCM and if any have EOL bulletins 

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UC Log Collector 

This makes getting logs from UC systems much easier and does not require RTMT or jumpboxes

 Select the system, time period and services and Orcamate downloads all the logs into a single archive   This works through Service provider NAT so it suits HCS or other hosted UC solutions

Select the system, time period and services and Orcamate downloads all the logs into a single archive 

This works through Service provider NAT so it suits HCS or other hosted UC solutions

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CDR/CMR Collector

This is to allow ad-hoc analysis of CDR/CMR to understand usage patterns for Wrangler but is also used for call tracing

 

Dial Plan View

This provides a quick way to trace calls through the looping dial plan without requiring access to CUCM (although if access is required look at this blog post for details on Admin Access)

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Zane England